Terms, Conditions and Website Use Policy.

 

 

1. Logged Calls and the information contained in them.

You expressly acknowledge and agree that neither we nor our suppliers are responsible for the results of your decisions resulting from the use of the service, including, but not limited to, your choosing to act on a resolution provided by us and buy additional software, or your choosing or not choosing to modify specific computer hardware or computer software based on the information provided by this online service. Further, you expressly acknowledge and agree that Peapod Solutions Limited and their representatives cannot and will not be held responsible for any information transmitted using this online service.

1. Comments, questions and feedback

If you send an enquiry by e-mail to either a specific contact or a general enquiry address identified on the Peapod Solutions Limited Customer Services Website, we will only use your personal details obtained from your enquiry to respond to your query or improve the site. In some instances, it may not be possible for Peapod Solutions Limited to provide the information requested directly. In such circumstances we may pass your enquiry to another department so that they can fulfil your information request. In either case we shall delete your personal data once we have acknowledged your comment, responded to your request or passed it on to another Department.

2. E-mail alert services sign up

If you sign up to receive e-mail alerts, such as our forms update notification service, we will use the information you give us to provide the service(s) you have requested. We may occasionally contact e-mail subscribers to help us evaluate and improve the service that we offer. We will hold the information you have provided for as long as you require access to the service requested. If you inform us that you wish to cancel a subscription, we will remove you from our mailing list and your details will be deleted from our records.

3. Site usage information

i) Cookies

Cookies are pieces of data that are often created when you visit a web site and are stored in the cookie directory of your own computer.

There is currently only one area within the Peapod Solutions Limited Customer Services Website where cookies are created and this is on the login screen, after a successfull login an attempt will be made to write a cookie to the end users machine so that the login is remembered the next time they visit, this information is not related to the user in any way and is actually the clients idetification number in our internal system.

Cookies do not create a record on the Peapod Solutions Limited Customer Services Website or its computers and thus they do not contain any personal information about you, nor can they be used to identify individual users.

ii) Log files

Log files allow us to record visitors' use of the site. Peapod Solutions Limited Customer Services Website puts together log file information from all our visitors, which we use solely to make improvements to the layout of the site and to the information on it, based on the way that visitors navigate around it. Log files are records of the visits made to the site from e-mail addresses and thus effectively contain personal information about you, areas in which you have expressed an interest, and so on. We do not make any other use of this personal information, nor do we pass it on to any other organisation.

Changes to this policy

If this privacy policy changes in any way, we will place an updated version on this page. Regular updating of this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

General help

For further help about this web site please contact the customerservices@psl-legal.co.uk e-mail account.